REPUBLIC OF TURKEY

MINISTRY of CUSTOMS and TRADE

Directorate General of Consumer Protection and Market Surveillance

 
The Functions Of The Director General Of The Directorate General For Consumer Protection And Market Surveillance: 
  • Developing the policy on the protection of consumer and ensuring the cooperation of the domestic and international  institutions and foundations for the determination of the required policies.
     
  • Taking measures for the protection of the economic interests of the consumers  as well as their health and safety and  accordingly conducting the required arrangements.
     
  • Cooperating with the related ministry and institutions in the identification of the measures taken for the protection of the consumers against  environmental hazards that may be caused by consumable items. 
     
  • Ensuring quality assurances with a view to improving the quality of items and services released to market and developing a quality assurance system.
     
  • Offering a proposal and receiving the official opinions of the related institutions and foundations with regard to the determination of appropriate standards.
     
  • Developing  educational policies for consumers for consumer protection purposes 
     
  • Ensuring the representation of the consumers in  voluntary organizations aiming at developing policies with regard to consumer protection.
     
  • Fulfilling the tasks assigned to the DG underother Acts for the resolution of consumer problems.
     
  • Conducting market surveillance and governance for the goods without any regulations directly presented to the consumers and concluding  required arrangements; putting the standard into the practice by means of minister’s approval, examining specific and compulsory circumstances as it may be required by national economy.  
     
  • To conduct similar tasks that may be assigned by the Minister.

 
 

MINISTRY OF CUSTOMS AND TRADE
Directorate General of Consumer Protection and Market Surveillance
 
Address: Dumlupınar Bulvarı No: 151 Eskişehir Yolu 9. Km.  B Blok 06530 Çankaya / ANKARA